Shipping policy

Shipping

Lunoravena
Christian Kadaja
Melaune 23, 02894 Vierkirchen, Germany
Email: info@lunoravena.com
Phone: +49 5855311172

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Tubs and chiller plunges

Plunge tubs and spa units are heavy and ship on a pallet. Delivery is kerbside: the carrier brings the pallet to the nearest accessible hard standing, not into the finished position. A stainless or chiller plunge and the outdoor spa weigh over 100 kg — have a way to move it and tell us before ordering if access is tight. Smaller accessories and the inflatable ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.